Mpok77 Privacy Policy – Member Personal Data Protection

1Introduction

Mpok77 values the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your personal data when you register or use the services we offer on the mpok77 website.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms an integral part of the mpok77 Terms and Conditions. By registering as a member or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and agree to all terms contained herein.

2Personal Data We Collect

Mpok77 collects your personal data through several channels — directly when you register or use the platform, automatically through tracking technologies, and in certain cases, from trusted third-party sources. The following are the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. This data minimisation principle ensures that your privacy is always respected.

3How We Use Your Data

Mpok77 uses the personal data collected for the following purposes, all aimed at ensuring the best user experience and meeting applicable legal requirements:

• Account Management: To create and manage your member account, including identity verification, KYC processing, and password management.
• Transaction Processing: To process deposits, withdrawals, and bonus payments accurately and securely through integrated payment channels.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and any activity that violates our terms of use.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Service Improvement: To analyse platform usage patterns in order to improve existing features and introduce more useful new functionality.
• Service Communications: To send important notifications related to your account, service updates, and relevant security information.
• Customer Support: To handle enquiries, complaints, and assistance requests submitted to our support team.
• Marketing (with consent): To send information about promotions and new offers, exclusively to members who have consented to receive marketing communications.

4Legal Basis for Data Processing

Mpok77 processes your personal data on valid legal bases under Malaysia's PDPA. Depending on the purpose of processing, we rely on one or more of the following bases:

• Contract Performance: Processing necessary to fulfil the contract between you and mpok77 — for example, processing financial transactions and managing your account.
• Legal Obligation: Processing necessary to comply with legal obligations imposed on mpok77, such as anti-money laundering (AML) and KYC requirements.
• Legitimate Interest: Processing based on mpok77's legitimate interests that do not override your fundamental rights — such as preventing fraud and ensuring platform security.
• Consent: In certain cases such as marketing communications, we will request your explicit consent before processing your data for those purposes.

5Data Sharing & Disclosure

Mpok77 does not disclose your personal data to external parties except in the following limited and controlled situations:

• Service Providers: We share necessary data with third-party service providers who help us operate the platform — such as payment processors, cloud infrastructure providers, and identity verification services. All such providers are bound by strict confidentiality agreements.
• Legal Requirement: mpok77 will disclose personal data when required to do so by law, court order, or directive from a competent authority in Malaysia.
• Rights Protection: We may disclose data to protect the rights, property, or safety of mpok77, our members, or the public, where required.
• Business Transfer: If mpok77 is involved in a merger, acquisition, or sale of assets, member personal data may be transferred as part of that transaction. You will be notified in advance.

6Cookies & Tracking Technologies

Mpok77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session management. The platform cannot function properly without them.
• Performance Cookies: Helps us understand how visitors interact with the platform by collecting anonymous information, enabling us to improve website performance.
• Functional Cookies: Allows the platform to remember your preferences such as language and display settings, providing a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns and compile statistics that help us better understand members' needs.

You can manage cookie settings through your internet browser settings. However, disabling certain cookies may affect the functionality of the mpok77 platform.

7Data Storage & Security

The security of your personal data is mpok77's highest priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, or destruction.

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted using industry-standard encryption protocols.
• Access Control: Access to members' personal data is restricted to staff who require it to carry out their duties. All access is logged and monitored.
• Security Testing: Our systems undergo regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• Retention Period: Personal data is retained for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements. Data that is no longer needed will be securely deleted or anonymised.

8Your Rights Regarding Personal Data

Under Malaysia's PDPA and mpok77's privacy policy, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain confirmation of whether we process your data and to request a copy of the personal data we hold.
• Right to Rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data — for example, when the data is no longer needed for its original purpose or you withdraw your consent.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes or processing based on our legitimate interests.

To exercise any of these rights, please contact our data protection team through the available support channels. We will process your request within 30 days of receipt.

9Child Data Protection

Mpok77 takes the protection of children's privacy very seriously. Our platform is intended for individuals aged 18 and above only, and we do not knowingly collect personal data from individuals under the age of 18.

Should we discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the account in question. Our KYC process is specifically designed to detect and reject registrations from individuals who have not reached the eligible age.

10Changes to This Privacy Policy

Mpok77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform service improvements.

When we make significant changes, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Your continued use of the mpok77 platform after any changes to this Privacy Policy are published will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your data protection rights, the mpok77 Data Protection Officer (DPO) team is ready to assist you.

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.
• Support Languages: Bahasa Melayu and English

You may also refer to the FAQ our page for answers to frequently asked questions about privacy and data security. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner.